ISEB Certificate in Modelling Business Processes
Course Information
This course is run in association with TCC Ltd. Holders of the Certificate in Modelling Business Processes should be able to:
- Identify business processes and specify their scope and outcomes
- Model business processes using an appropriate technique
- Evaluate and improve business processes
The Certificate is awarded to delegates who pass a one hour open-book written examination based on a business scenario. The written examination is preceded by fifteen minutes’ reading time.
Course Contents
- The context of business process modelling - (10%)
- Relationship between business systems and automated systems
- Outside-in approach to business analysis
- Purpose of modelling business processes
- Processes – logical or physical?
- Division of responsibilities
- Who is involved with business process modelling?
- Identifying business processes (25%)
- Definition of a business process
- Differences between the process view and the functional view of a business
- Advantages of the process view
- Identifying processes - trigger events, stakeholders and outcomes
- Importance of metrics
- How big is a process?
- Relationships between processes
- Common problems when identifying processes
- Documenting processes
- Modelling business processes - (25%)
- Identifying process steps
- Overview of different modelling techniques
- Detailed modelling - rules and guidelines
- Process modelling problems - handling detail
- Supporting documentation
- Evaluating and improving business processes (30%)
- Modelling as-is business processes
- Identifying problems with the as-is process
- Problem analysis
- Identifying inappropriate workflows
- Identifying inappropriate IT support
- Staffing issues
- Challenging the business rules
- Modeling the to-be business processes
- Selling the new approach
- Transition from business modelling to system requirement specification (10%)
- Extent of IT support for the business processes
- Scoping the IT development effort
- Documenting IT system requirements
- Integration of process modelling, requirements definition and systems development
- Related issues:
- Organisational design
- Procedure design
- Skills profiling and training
- Managing change
