Change Management Foundations

Course Outline

If you are responsible for or involved in a change programme, these courses will provide you with underpinning knowledge of the behavioral issues associated with managing change in organisation life, and of many key models and tools used by practitioners to address these issues effectively.

The APMG syllabus is designed as 4 x 1-day modules, with one 68-question multiple-choice examination at the end of the four modules:

Module 1: IC - Individual Change

Module 2: TC - Team Change

Module 3: OC - Organisational Change

Module 4: CL - Change Leadership

Our public courses offer the four modules as two 2-day course programmes within the same week, with “Change 1” (Monday-Tuesday) covering the Individual Change and Team Change modules, and “Change 2” (Wednesday-Thursday) covering Organisational Change and Change Leadership. Although it is possible to take the courses independently, our recommendation is that they are taken in sequence. The APMG examination covering all four modules is offered as an option at the end of the Thursday programme.

This course has been accredited by the APMG who are the examining body for Change Management and responsible for all aspects of the provision of exams including setting, marking, feedback and appeals. Scoll Methods, as an accredited training organisation, acts as their agent in providing administrative facilities.

All our Change Management training is run in partnership with Richard Smith Associates, a consultancy offering over 25 years’ experience in this field, and who are therefore able to tailor training to meet the varied specific needs of individual clients. They are also able to provide in-depth consultancy support where required. Please contact us to discuss this.

Course Syllabus

Module 1 - Individual Change

• How people learn
• Factors influencing people's reaction to change
• Four psychological approaches to change:
  • Behavioural
  • Cognitive
  • Psychodynamic
• Humanistic
• Personality & Change
• Resistance to Change

Module 2 - Team Change

• What a team is and different types of team
• The importance of teams in change
• The elements of an effective team
• How teams change and develop
• Berlin team types
• Personality & teams
• Different ways teams can effect organisational change

Module 3 - Organisational Change

• Organisational metaphors – four key metaphors
• Assumptions about organisational change
• Introduction of different models of change – Lewin, Bullock and Batten
• The dynamics of change – The Change Equation, Bridges, Senge
• Using case studies to evaluate different models of change
• Developing an integrated approach to change – Cameron process

Module 4 - Change Leadership

• Assignments
• The difference between management and leadership
• Links between leadership and metaphor
• Different types of leadership their different effects: adaptive, connective, visionary, storytelling
• Leadership roles in the change process: Senge, O’Neill
• Emotional competencies of leaders
• Coping with the demands of leadership of change

Course Materials

Course delegates are provided with copies of all the course visuals, and any relevant case study examples when on the course.

The book “Making Sense of Change Management” (Cameron & Green 2004), upon which the APMG syllabus is based, is provided as part of the delegate materials, and will be sent to you (with a reading guide) as soon as payment arrangements have been agreed. Please ensure you have noted on your booking form, the address to which you want your course book sent.

Joining instructions for public courses are sent two weeks before the start of the course or when booking is confirmed. 

Pre-Requisites

There are no pre-requisites for delegates to attend these courses, though it is unlikely that anyone with less than two years’ experience of organizational life will benefit fully from the material covered. Those likely to gain most from these courses will be:

• Senior change managers; whose responsibilities include transition management
• Managers responsible for benefits realization through change programmes
• Members of a programme management team
• Managers of business teams at any level whose work generates frequent change in their team or organisation
• Independent consultants looking to support change management programmes 

Booking Confirmation

To confirm a public course booking, please return the completed booking form with your cheque payment (payable to 'Scoll Methods Ltd'), or Credit/Debit card details.

For on-site or tailored courses, please contact our sales department on 0800 458 9121.