PRINCE2®, MoR®, P3O and Management Training

Quality

Quality is about delivering products or services that are 'fit for purpose'. Customer expectations of quality are determined in the Project Product Description (the description of the project's final deliverable) and are a starting point from which you create a Quality Management Strategy.

In the PRINCE2 method, there are 4 elements to Quality Management:

Quality System
Quality Assurance
Quality Planning
Quality Control

QUALITY SYSTEM A Quality System includes an organisation structure, policies, procedures and processes to implement quality management.	QUALITY ASSURANCE Quality Assurance checks that the Quality System is working properly. It monitors all aspects of the project's performance and products.
QUALITY PLANNING Quality Planning determines how your customer's quality requirements will be met. This is recorded in the Project Quality Management Strategy.	QUALITY CONTROL Quality Control is about reviewing/testing products to determine that they are 'fit for purpose' and introducing process improvements as a result of lessons learned.

The PRINCE2 method assumes that projects will be run according to a Corporate Quality Management System and, therefore, fits neatly with ISO9001:2008, if your organisation has a certificate.

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Introduction	The 7 PRINCE2 Themes	Multiple-choice questions on Themes
The 7 PRINCE2 Processes	Multiple-choice questions on Processes	Using PRINCE2

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